Student Portal
Student Portal: Frequently Asked Questions
Everything students ask about the Nursing Elite Academy portal: getting access, what's inside, how long access lasts and how to get help.
Getting access
What is the Nursing Elite Academy student portal?
It's our private online study space at nursingea.com/portal. Enrolled students sign in to read study notes and short notes, watch recorded classes, take NCLEX-style practice tests, review flashcards, follow a study plan, track their progress and message their teacher.
How do I get a portal account?
Use the Get in touch form (nursingea.com/apply) and we'll contact you about enrolment and set up your account. When open registration is available, the sign-in page also shows a “Create a free account” option. You'll confirm your email address with a link we send you, and you'll need to add your phone number.
Is there free access?
New accounts can use the free study material for 7 days. Paid material (marked with a lock) opens once the academy adds paid time to your account.
How much does it cost and how do I pay?
Fees aren't listed online. Please contact the academy and we'll explain the options for your course. Payment is arranged directly with the academy, and your access is updated as soon as it's received.
Can I sign in with Google?
Where it's switched on, you can use “Continue with Google” on the sign-in page. Otherwise sign in with your email and password.
Studying in the portal
What study material is included?
Study notes and one-page short notes, recorded classes, NCLEX-style practice tests (including select-all-that-apply questions), flashcards, a personal study plan up to your exam date, and progress and readiness charts based on your results.
Why can't I see some material?
You see the material for the course or courses you're enrolled in, and paid material needs paid time on your account. If something seems to be missing, message the academy from inside the portal.
How do the practice tests work?
Each test can be taken in Practice mode (no timer; check every answer and read the rationale as you go) or Exam mode (like the real NCLEX: timed if the test has a time limit, with feedback only after you submit). Every attempt is saved so you can review it later.
How can I track my progress?
My progress shows all your test results added up: your overall average, a running-average line, scores by chapter, and your first, latest and best score on every test. My readiness estimates how ready you are for the NCLEX from your recent exam-mode scores.
Is there a limit on how often I can open notes or watch recordings?
Yes. Each note and recording can be opened a set number of times, and recorded classes may only be available for a limited period. The portal shows how many opens or views you have left.
Can I use the portal on my phone or tablet?
Yes. The portal works in the web browser on phones, tablets and computers. There's nothing to install.
Your account
How long does my access last?
Your access end date is shown on your dashboard, at the top of every page and on your Account page. We email you a reminder 7 days before it ends. To continue, contact the academy before that date.
What happens when my access ends?
You'll no longer be able to open study material until access is renewed. Paid accounts are closed one month after their paid time ends, and other accounts are closed after 3 months without signing in. We always email a warning first.
Can I be signed in on more than one device?
No. To protect your account, only one device can be signed in at a time. Signing in on a new device signs you out of the previous one.
I forgot my password. What should I do?
On the sign-in page, choose “Forgot password?” and enter your email. We'll send you a link to choose a new password.
How do I change my phone number or password?
Open Account in the portal menu. You can change your phone number and your password there.
Content protection and privacy
Can I download, screenshot or record the material?
No. Study material is for your personal use only. Downloading, screenshots, screen recording, copying and printing are not allowed. Pages are watermarked with your email, and attempts are logged. Sharing your account isn't allowed.
What information does the portal keep about me?
Your account details, your study activity and test results, and your messages. For security, we also keep a record of sign-ins (approximate location and device) for 5 months. Your results are visible only to you, your teacher and the academy. See our Privacy Policy for details.
Getting help
How do I contact my teacher?
Use Messages in the portal menu, or the chat bubble at the bottom right of any page. If a message stays unread for 12 hours, the person receives an email reminder.
Is there a guide to using the portal?
Yes. Open Help in the portal menu for a searchable guide, and look for the small Help links on each page.
Still have a question?
Students can message the academy from inside the portal. Everyone else can reach us through the contact page.